Notice to BCBS PPO Members:
Hawthorn learned today that letters were sent in error to our Blue Cross Blue Shield PPO members informing them that Hawthorn was no longer contracted with them. This is false. BCBS is aware of this error and they are sending out retraction letters immediately

QUEST Laboratory Hours
Hawthorn Medical has been informed by the onsite Quest Laboratory that their hours of operation have been adjusted. New hours are:

Athena Health is the secure Electronic Health Record (EHR) program used by Hawthorn Medical Associates until 8/24/25 to manage medical health records of patients and provide a platform for patients to pay their medical bills online. As of the time of this notice, Hawthorn Medical Associates has transitioned from Athena Health to a different EHR system for patient medical records and payment.

In September, Athena Health notified Hawthorn Medical Associates that Athena had identified an online scam involving fraudulent websites designed to look like the standard Athena Health online payment portal when accessed via a search engine. Once a patient opened this fake site, they were asked to enter their personal details and payment information as they typically would; however, rather than this information going directly to their Athena Health payment portal, these details were obtained by unidentified third-party scammers.

Since learning of these fraudulent sites, Athena Health has put in place additional security measures to help guard against similar threats.

If you believe you may have made a payment on one of these fraudulent sites, review your bank and credit card statements and report any suspicious activity to your bank and the police.  Here are some steps you can take to protect yourself against potential financial scams:

• Continually monitor bank and credit card statements for suspicious transactions.
• File a police report if you note any suspicious activity.
• Do not enter personal information on websites that are unfamiliar to you. Use only the payment information provided to you on your billing statement.
• If you haven’t already, sign up for MyChart, your patient portal, and make all payments via this portal.

Hawthorn Medical Associates has a commitment to protecting the security and confidentiality of the information entrusted to us by our patients.  We take our responsibilities seriously and continually assess our systems to ensure your information is protected.

The move to the new electronic medical record has resulted in the registration staff having to re-enter all patient information, scan ID and insurance cards, and obtain signed consent forms. PLEASE BRING YOUR PHOTO ID AND INSURANCE CARDS WITH YOU TO YOUR VISIT.