NOTICE: QUEST Laboratory Hours

The Quest Diagnostics phlebotomy stations at the 535 and 537 (Nephrology) Faunce Corner Road locations will close on December 5, 2025 as we work with Quest to transition these locations to new and improved Brown University Health phlebotomy locations. They will open on January 5, 2026. The results from labs done at these locations will be available in your Epic MyChart.

During this transition, patients can have labs done at our 531 Faunce Corner Road location. They are open Monday – Friday, 7 am to 5 pm.

In addition, Quest Diagnostics has additional sites where you can have your labs done. You can reach these sites by calling 888-277-8772 with any questions.

NEW ELECTRONIC MEDICAL RECORD UPDATE

On Sunday, August 24, Hawthorn Medical switched to a licensed Epic electronic medical record (EMR) system for access to Brown University Health’s LifeChart® and the patient portal called MyChart.

More information about this change and how to set up a portal account can be found on the Patient Portal page.

NOTE: Some patients may receive calls to pre-register them for upcoming appointments. This will save time at your first appointment check-in. You can also pre-register in MyChart for upcoming appointments. If you have a MyChart account and selected email or text as your communication preference, you will receive a message one day prior to your appointment so that you can pre-register. In MyChart, go to Pre Check-in on home page or within visit details and follow the steps. You will still need to stop at registration to be checked in on the day of your appointment.

The move to the new electronic medical record has resulted in the registration staff having to re-enter all patient information, scan ID and insurance cards, and obtain signed consent forms. PLEASE BRING YOUR PHOTO ID AND INSURANCE CARDS WITH YOU TO YOUR VISIT.