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Notice to our patients about COVID-19

With the Phase 2 re-opening of Massachusetts, Hawthorn Medical has resumed elective procedures and other specific in-office care. These services include in-person office visits with your providers and Diagnostic Imaging tests such as mammograms, bone density tests, and ultrasounds.

With the guiding principle of ensuring a safe environment for patients and staff, we put a number of safety measures in place and actively monitor them to ensure that we are meeting the high standards we have set.

Screening: all patients are being screened before entering our facilities. Patients are asked about symptoms and have their temperature checked. Staff is also being screened at the start of each workday. Anyone reporting symptoms will be further evaluated by a member of our COVID nurse response team.

Masks: all patients and staff coming into the building must wear a mask/face covering.

Social distancing: Plexiglass barriers have been added to all registration and secretarial desks. Signs are posted as a reminder to maintain social distancing. We have also reconfigured our waiting rooms to reduce the number of patients waiting together at one time.

Patients may bring one visitor with them to appointments. We ask patients to adhere to this restriction in order to reduce the number of people in our facilities at one time.

Cleaning/Disinfection: Maintaining a high level of cleaning and disinfecting has always been a priority at Hawthorn, but we have increased the frequency of cleaning in common areas and on frequently touched surfaces.

We encourage patients who have a health concern to call their physician’s office for advice on scheduling an appointment. We will continue to offer a telehealth option via telephone or with a smartphone/webcam when appropriate.

Our dedication to quality patient care and our commitment to safely providing that care continues to be our top priority. We want to ensure that patients are coming to an environment where they feel safe.

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